General terms and conditions

Kamphuisen Siroopwafelbakkerij BV, domiciled in Gouda, Chamber of Commerce (KvK) registration number 68358148, is referred to in these general terms and conditions as Seller.
The second party is referred to in these general terms and conditions as Buyer.
Agreement means the purchase agreement between both parties.

These general terms and conditions shall govern all quotes, offers, agreements and deliveries of goods and/or services by and on behalf of Seller.
Any deviation from these terms and conditions shall only be valid if explicitly confirmed in writing by both parties.

Entry to the Kamphuisen Syrup Waffle Factory is only permitted with a valid admission ticket. The ticket is only valid for a single entry within the time slot stated.
Special offer codes that can be obtained via various channels may only be used to purchase valid admission tickets via the official website siroopwafelfabriek.nl.
The special offer codes themselves will not allow admission to the Kamphuisen Syrup Waffle Factory.

The whole purchase price can be paid cash or by invoice.
Payments by invoice are due within 7 days of the invoice date.
If Buyer fails to settle the payment by the due date, Buyer shall be held liable. In the case that Buyer continues to fail to settle the payment, Seller is entitled to suspend all obligations until Buyer has settled the payment in full.
In the case that Buyer continues to fail to settle the payment, Seller will take all legal action available to recover this debt. Any costs involved will be charged to Buyer. The collection costs are calculated based on the Dutch Extrajudicial Collection Costs Decree.

Offers are without obligation, unless the offer states that it will be open until a particular time. If the offer is not accepted within the agreed timescale, the offer terminates.
Offers and quotes for a visit to the Kamphuisen Syrup Waffle Factory do not automatically apply to follow-up visits, unless explicitly confirmed in writing by both parties.
The price of offers, quotes and invoices includes the purchase price including VAT and any other applicable taxes.

In the event of cancellation from 28 to 14 days prior to the visit 50% of the amount due will be charged.
In the event of cancellation more than 5 days prior to the visit 75% of the amount due will be charged.
In the event of cancellation 5 days or less prior to the visit 100% of the amount due will be charged.

In the event that when the agreement is being carried out, an amendment or addition to the work is required, the parties will change the agreement accordingly by mutual consent in plenty of time.
In the event that both parties consent to an amendment or addition to the agreement, this may affect the price of the agreement. Seller will notify Buyer of this as soon as possible.
In the event that both parties have agreed on a set price, Seller will indicate to what extent the amendment or addition to the agreement will exceed this price.
Unlike what has been stated in section 2 of this article, Seller cannot charge any additional fees if the amendment or addition is the result of circumstances for which Seller can be held responsible.
In the event that the Buyer wishes to change the date of the reservation, an administration fee of € 2.50 will be charged.

As soon as Buyer receives the purchased article, the risk transfers from Seller to Buyer.

Buyer is obliged to examine the goods supplied/the services provided on receipt, or in any case as soon as possible. This means Buyer should investigate whether the quality and quantity of the delivery correspond with what the parties have agreed, or at any rate that the quality and quantity comply with trading standards.
Buyer should notify Seller in writing of any claims concerning the service provided within 5 workdays.
If the claim is granted within the time allowed, Seller has the right either to repair, or to replace the goods, or to cancel the order and issue Buyer a credit note for the relevant amount of the purchase price.
Technical failures in the production line can unfortunately occur and do not give Buyer a right to restitution of the admission fee.

If Seller fails to perform its obligations under the agreement, or fails to do so within the agreed time or adequately as a result of a force majeure event, Seller shall be not be responsible for damages suffered by Buyer.
Force majeure event means an event beyond the reasonable control of Seller which prevents Seller from complying with its obligations under the agreement, such as sickness, discontinuation of energy supply, fire, changed government regulations, transport problems and other technical failures in the business of Seller.